Satisfaction Surveys for Construction Companies
Satisfaction surveys, as well as other types of customer surveys, are a powerful tool for marketing your construction business. Surveys can help you spot (and fix) customer service issues before they become a big problem and lead to negative word of mouth. Surveys are also a great way to collect testimonials without having to directly ask for them. When someone leaves a compliment on your survey, simply thank them and ask for their permission to use their statement as a testimonial.
There are a lot of tools that make it easy to create and share a survey online. Below are a few suggestions to help you get started.
Survey Monkey - Is an easy to use, online survey tool. Their free plan gives you 10 questions and 100 responses. If you've ever taken an online survey, there's a good chance it was powered by Survey Monkey.
Survey Planet - Is another easy to use, online survey tools. They offer unlimited surveys and responses in their free version, as well as the ability to share surveys via Facebook and Twitter.
Gravity Forms Survey Add On - Gravity Forms is a popular plugin for adding forms to Wordpress websites. If you have a Wordpress based website, take a look at Gravity Forms. It's a powerful, easy to use tool and gives you a lot of options for integrating your website forms with other tools such as credit card processing, email marketing, and accounting programs.
Google Docs - If you are a Google Docs user, you can create a survey using a Google Sheet with a form. Here is one article on how to set this up.
Surveys are great tools for improving and growing your business. The key is to get in the habit of using them to ask for feedback and then acting on that feedback.
Luckily, the process for creating and sharing surveys is much easier than it used to be, thanks to the types of tools mentioned above.
Do you you have a favorite survey tool that is not listed above? Please share it in the comments below.
Image credit - Chris Potter on Flickr.